• What is the difference between the Deluxe and Professional editions?

  PROFESSIONAL is the full featured program. The DELUXE EDITION will have all of the features of the PROFESSIONAL except NETWORKING, Multiple Users accessing the same database simultaneously, Network Downloads from Biometers such as the IOL Master or Haag Streit, and running under CompuLink and other Practice Management Systems.

• The following documents are provided:
  1. Getting Started Guide
  2. HicSoap IOL Master Network Setup Instructions
  3. Instruction Manual
  4. Installation Policy and Registration Removal Procedures
  5. Network User Instructions
  6. Holladay-Goodwin Cornea Gauge
• Where can I download the documentation?

  You can download the documentation by going to website www.hicsoap.com. Then click DOWNLOADS under Professional or Deluxe Edition. Then download Documentation Files.

• How can I purchase the Hic.Soap Professional Edition?

  Go to hicsoap.com, click on "Order Now", fill out the form, and click "print completed form". Then mail in the form to the address given on that page. [need to update for new website]

• The HIC.SOAP.PRO Professional Edition, will work with Citrix/MS Terminal Server.   The cost for a Citrix license is 3 times the SINGLE HIC.SOAP.PRO License ($5,685) plus a mandatory $1,000/year Platinum Technical Support fee (renewal of this fee is due one year from the date of purchase).  The Citrix Licensing Agreement allows the installation of the program on as many servers as you need and allows an unlimited number of users to access the program via your remote server.

• How much does it cost?

  The Professional Edition is $1895. The cost of the DELUXE EDITION is $1595. If you have Deluxe you can upgrade to Professional for $300.

• How much does it cost to upgrade from the older Standard edition?

  Summary for EXISTING USERS ONLY
  Deluxe: UPGRADE $600 from STANDARD HIC ONLY with $100 discount before October 1, 2009.
  Deluxe: UPGRADE $300 from STANDARD HIC AND SOAP with $100 discount before Oct 1, 2009.
  Professional Edition: $900 from STANDARD HIC ONLY with $100 discount before October 1, 2009.
  Professional Edition: $600 from STANDARD HIC AND SOAP with $100 discount before October 1, 2009.

• How many installations are allowed with each purchased license?

  We allow three active installations with the purchase of each program. If you need more than the three that are allowed, it requires the purchase of an additional program. Each installation requires different unlock codes - you have to unlock each installation separately.

• There are no discounts for educational use, volume purchasing, non-profit use, or non-US countries?

• How much does technical support cost?

  The purchase of the software comes with 90 days of complimentary support. After 90 days you can purchase Platinum Technical Support for $400 per year or pay $150 per incident.

• What are the system requirements to run the software?

  Any computer that runs Microsoft Windows that is working today, will handle the software. The program and database after 1 year will use less than 10MB which is small even for a 5 year old computer. The display resolution needs to be 1024x768 or greater for the program to be fully visible.

• I cannot scroll down the page to entire axial length etc. Do you know what the problem is?!

  The resolution of the screen is too small. It needs to be at least 1280x1024. Please look on the 1st page of the manual. If you cannot see the entire screen at one time, you must either change the desktop size as explained or change to a computer with a larger resolution.

It runs in Windows 2000, Vista, and 7. For Vista and 7, the first time you run the program (after installing) and when you are ready to enter the unlock key it is necessary to right-click the program and click "run as administrator".

• Where can I download the software?

  You can download the software from www.hicsoap.com. Click "downloads" under Professional or Deluxe Edition. Then download Setup File. Make sure you download the correct edition. If you install Pro over Deluxe then you will have a 30 day trial and then it will stop working and there is no way to downgrade the database.

• After I purchase the software how do I get it? Do I just download it or is it mailed to me?

  All of the information about the Holladay IOL Consultant Software may be found at www.hicsoap.com. The Software works for 30 days before an unlock key is needed. After purchase (order form on Website) you will receive a CD with the PROGRAM and MANUALS (that are the same as on the web).

• How does the unlocking/registration work?

  The trial version downloaded from hicsoap.com works for 30 days. Before 30 days are up, email the registration number generated by the program to support@hicsoap.com. An unlock key will then be mailed back to you. The computer generates the registration number when the program is installed. This number is needed to access the unlock keys. Obviously, you would need to pay for it before an unlock key is issued.

• Can I load the software on a server?

  The database portion of the program may be stored on a server. It is simply one Microsoft Access database file. The program itself (not the data) should be installed on the workstation (not the server). It is necessary to map to a Drive Letter on the workstation to the folder that is shared from the Server. It is through than network drive letter that the program should access the database file.

• I've installed it on 3 computers and want to move one of the installations to another computer. How do I do this?
  1. Backup program on old installation.
  2. Download latest version from hicsoap.com and install on new computer.
  3. Transfer database from old to new. This may not be necessary if database resides on server.
  4. Verify that new installation is working well. You get 30 days of free use before trial expires.
  5. On old installation, run the Registration Removal. Then send me the registration number along with the removal code and it will be deactivated.
  6. Email registration code from new installation to get new unlock key.
• My computer crashed - nothing can be recover - how do I install on a new computer?

  Download the latest version from www.hicsoap.com and install it. It will give you 30 days of free use. Every time you start the program you will be given a registration number and prompted to unlock the program. Email support@hicsoap.com the registration number and we will email you an unlock code. Also email support@hicsoap.com and request that we remove the registration for the computer that crashed.

• What is the default database location?

  c:\HICSOAPPRO\data\hicdatabase.hdf

• I think my database might be corrupted. What to do?
  1. Download and install the latest version from www.hicsoap.com
  2. Try to repair the database using the 'Repair and Compact Database' in the database page.
  3. If the steps above do not resolve the problem, you will need to PERFORM A RESTORE HOME DATABASE, using your most recent backup. If it is still corrupted you will need to go to an earlier backup.

• How do I move the database from one computer to another?
  1. Backup database on old computer.
  2. Install program on new computer. You must install the exact same version as you have on the old computer so use the same installation program/disk. The clinic name MUST be the same on the new as it is on the old.
  3. Restore backup database from old computer to new computer. - On the main menu click on database and then restore. Please be sure the CLINIC NAME IS IDENTICAL or the RESTORE WILL NOT WORK.
  4. Verify new computer working with intact database.
  5. Do Registration Removal Procedure on old computer. UTILITIES -> REMOVE REGISTRATION.
  6. Email support@hicsoap.com the REGISTRATION REMOVAL CODE. This way you won't use up an additional unlock code.
• I moved the database and now one of my computers can't access it. what to do?

  In a multi-user environment, if you move the database to another location the other computers need to be configured to access this database.

• After I installed onto the new computer, I had a problem trying to re-store my old database with the backup file- error message 'unable to restore database' kept coming up. Do you know why that is?

  Either the BACKUP environment is CORRUPT and you should use a PREVIOUS BACKUP or the CLINIC NAME on the NEW INSTALLATION IS NOT IDENTICAL to the OLD. The CLINIC NAME is found under SETUP shown below.

• How do I change what database is loaded/used?

  

  1. go to setup
  2. then ADVANCED SETTINGS
  3. click CHANGE and SELECT desired database file

Two different databases may not be merged.

• When downloading the IOL masters and transferring them to the software is there a way that multiple visits can be downloaded or transferred?? I have noticed that if you try to transfer multiple scans, it will show that it is saved on the thumb drive but it will not show up on the software, only the latest one is there

  This is true. The DATA sent from the IOL Master ASSUMES that the Patient has only one record. When this is sent, it cannot be changed. This is the way Zeiss has set up the DATABASE. Unfortunately, you must change them MANUALLY on patients with MULTIPLE EXAM on the IOL Master.

• Our surgery center is downstairs, so we sometimes have the patient come upstairs to do an IOL master. Should we enter this instead of the immersion and manual K's?? Or use an average??

  NEVER AVERAGE THE U/S WITH THE IOL MASTER THEY ARE DIFFERENT. The reason we keep them separate and have 2 inputs on the PREOP SCREEN, is to maintain them separately. The IOL MASTER with a good S/N ratio is always better than U/S.

• Is there a way of interfacing between your program and the IOLMaster using a memory stick to transfer the required info? If so, which of your programs would be best?

  The Version 5.0 and above IOL Masters have Ethernet connections (able to run on a LAN NETWORK). With the PROFESSIONAL EDITION, you simply click on the IMPORT Patients from IOL Master and the DATA is there. If you do not have a LAN NETWORK, you simply EXPORT to the THUMBDRIVE and IMPORT the same way. It depends on HOW YOU SET IT UP, but either are possible.
  

• How do I export data to work on it with other programs?

  First open the HIC, the click on the SOAP button and then on the Prediction Error Report and when you CLICK ON EXPORT CHART REPORT, you will get an EXCEL CSV FILE as shown in the MANUAL.

• How to change the default formula for a surgeon?

  Go to SURGEON SETUP and then CLICK on EDIT. Change PRIMARY FORMULA to desired formula.
  

• What value should I use for the primary keratometer refractive index? I was prompted to specify a primary keratometer refractive index. I use the iolmaster as my source for keratometry readings.

  The IOL Master must be set to 1.3375

• What does PLC mean?

  It is the Personalized Lens Constant (PLC) for the Surgeon and IOL Model. When you have entered enough post op cases (between 20 and 50), ‘PLC’ appears on the IOL CALC SCREEN (in place of Manuf CST) and on the PRINTOUT.

• We have been entering the post op data for a few weeks now and are wondering when this information is going to start effecting the lens calculations and how will we know?

  It usually takes from 30 to 50 cases and PLC (PERSONALIZED LENS CONSTANT) will appear on the IOL CALC SCREEN AND PRINTOUT (in place of Manufacturers CST).

• After using the program for several months i find that it is getting slower to start. Why? What to do?
  1. During startup the program does three things:
     1. Verifies the database integrity
     2. Creates a backup file (this is done only once a day).
     3. Calculates the PLCs
  2. If you have accumulated lots of pre and post-op data then the program will take some time starting to calculate the PLCs. There is nothing that can be done about this except use a faster computer. If it takes a long time to start only once a day, then this is due to the backup operation.
     Here are a few things to try:
     1. Follow the troubleshooting steps in the next question (computer maintenance).
     2. Try disabling the automatic backup and see if that helps
     3. If item 2 helped and you are using a network drive to store your data, you could backup to a local drive instead of the network drive.
        
• What general computer maintenance can you recommend to help an ailing computer or possibly fix a strange problem? Fixing computers or Windows is beyond the scope of the support that Holladay Consulting can provide. However, the following generic Windows maintenance procedures are well known and might help.
  • Delete temp files
    • Close all programs.
    • Hold the Windows Key and then type “r” to get a Run prompt. Type “%temp” and click OK.
    • Your TEMP folder will then appear.
    • Delete all the files and folders in the TEMP folder. There will probably be a few that you can’t delete. That is fine.
  • Disable startup programs
    • Close all programs.
    • Hold the Windows Key and then type “r” to get a Run prompt. Type “msconfig” and click OK.
    • A window will appear with several tabs. Click the Startup tab and deselect everything that you don’t use. For troubleshooting purposes consider deselecting everything and then later go back and check the things that you need.
    • Click OK.
    • Reboot.
  • Verify that you have at least 20% free space on your hard drive.
  • Run chkdsk.
    • Close all programs.
    • Hold the Windows Key and then type “r” to get a Run prompt. Type “Chkdsk /x /r /v c:” and click OK.
    • It will ask you if it’s OK to do this at boot. Agree to it by tying Y.
    • Reboot.
  • Defrag the computer. (windows XP only, Vista and 7 should be automatically defragging)
    • Close all programs.
    • Hold the Windows Key and then type “r” to get a Run prompt. Type “defrag /v c:\” and click OK.
  • Repair and Compact the Database

• On the pre-op data page, it asks for phakic lens thickness, how do you suggest we obtain this value and is it necessary for accurate calculation?

  The Lens Thickness is critical in eyes shorter than 22 mm. In longer eyes it is not as significant. In eyes longer than 22 mm, the Lens Thickness may be omitted as it is not measured on the IOL Master. You need to get the Lens thickness in short eyes. For eyes shorter than 22 mm, you must measure ACD and Lens Thickness with Ultrasound and still use the IOL Master measurement.

• What about toric IOLs?

  The SPHEROEQUIVALENT POWER AND SPHERICAL POWER OF AN IOL ARE NOT THE SAME. The Holladay IOL Consultant REPORTS SPHEROEQUIVALENT POWER (NOT SPHERE) AND ARE THE POWERS LISTED ON THE IOL CALC SCREEN. If you check TORIC IOL on the PREOP SCREEN, the EXACT toricity needed is shown UNDER NOTES, at the bottom of the screen